Terms of service

Last updated: October 26, 2026

These Terms of Service ("Terms") govern your use of coastalpalm.shop and its related features (together, the "Services"), operated by Coastal Palm Shop LLC ("Coastal Palm", "we", "us"). By using the Services or placing an order, you agree to these Terms and to our Privacy Policy, Refund Policy and Shipping Policy.

1. Eligibility

You must be at least 18, or the age of majority where you live, to place an order or create an account. Minors may use the Services only with a parent or guardian's involvement.

2. Products and pricing

We work hard to show colors, fit and details accurately, but screens vary and small-batch pieces can differ slightly. Prices are in US dollars unless shown otherwise and may change without notice. We may correct pricing or description errors, and we may cancel or limit any order, including after you've placed it. If we cancel an order you've paid for, we'll refund you in full.

3. Orders and payment

Placing an order is an offer to buy. We accept it when we ship your item. Payments are processed securely by Shopify and our payment partners. We never see or store your full card number.

4. Shipping, returns and refunds

Shipping and returns are covered by our Shipping Policy and Refund Policy, which form part of these Terms.

5. AI features

From time to time we may offer AI-powered features, such as a virtual try-on or an AI stylist. Their results are computer-generated approximations for inspiration, not a guarantee of fit, color, drape, size or availability. Product pages and checkout always show the current price and availability. If you upload a photo to a try-on feature, upload only photos of yourself or photos you have the right to use, never photos of minors or anyone else without their permission, and nothing unlawful. How we handle photos and chats is explained in our Privacy Policy. You agree not to misuse these features, for example by overwhelming them with automated requests or trying to make them produce harmful content. We may limit access to protect the Services.

6. Promotions

Discount codes and promotions are subject to the terms shown with them. Unless stated otherwise, they can't be combined, have no cash value and may end at any time.

7. Intellectual property

All content on the Services, including photos, text, logos, designs and code, belongs to Coastal Palm or its licensors and may not be copied or used commercially without our written permission.

8. Reviews and content you submit

If you submit a review, photo or comment, you confirm it's honest and yours to share, and you give us a non-exclusive, royalty-free licence to display it in connection with the Services. We don't edit reviews to change their meaning, and we don't remove reviews just because they're negative.

9. Disclaimers

The Services are provided "as is". To the fullest extent the law allows, we disclaim implied warranties except those that can't be excluded. Nothing in these Terms limits rights you have under consumer protection laws that can't be waived.

10. Limitation of liability

To the fullest extent the law allows, Coastal Palm isn't liable for indirect or consequential damages, and our total liability for any claim is limited to the amount you paid for the order the claim relates to.

11. Governing law

These Terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-laws rules.

12. Changes

We may update these Terms from time to time. The "Last updated" date shows when. Changes apply to orders placed after they're posted.

13. Contact

Coastal Palm Shop LLC · 1150 Hungryneck Blvd, Box 360, Mount Pleasant, SC 29464 · hello@coastalpalm.shop