Refund policy

We want you to love what you get. If something isn't right, we'll make it easy.

Returns

  • You have 15 days from the date of delivery to start a return.
  • Items must be unworn, unwashed and in their original condition, with all tags attached.
  • Swimwear and bodysuits must have the hygienic liner in place.
  • Final Sale items can't be returned or exchanged. They're clearly marked on the product page before you buy.
  • Gift cards can't be returned.
  • Returns go to: Coastal Palm Shop LLC, 1150 Hungryneck Blvd, Box 360, Mount Pleasant, SC 29464.

How to start a return

Email hello@coastalpalm.shop with your order number and the item(s) you'd like to return, and we'll reply with the return address and instructions. Items sent back without first requesting a return can't be accepted.

Return shipping

Return shipping is paid by the customer. Please use a trackable service: we can't be responsible for returns lost on the way back to us. If you'd prefer, we can email you a prepaid return label and deduct its cost from your refund.

Exchanges

Need a different size or color? Email us and we'll swap it, depending on availability. Exchanges ship free: we cover the shipping on your new item. If the item you want is sold out, we'll refund you instead.

Refunds

Once your return arrives and we've inspected it, we'll email you to confirm. Approved refunds go back to your original payment method within 5 business days of approval. Your bank or card issuer may take a few more days to post it.

Original shipping charges aren't refundable, unless the return is because of our error.

If you haven't received your refund within 10 business days of our approval email, contact us at hello@coastalpalm.shop.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or a full refund, including all shipping costs.

Questions

hello@coastalpalm.shop: we answer within 48 hours on business days.