Shipping policy
Every Coastal Palm order is packed by hand in South Carolina.
Processing time
Orders are processed within 1–5 business days (Monday to Friday, excluding US holidays). You'll get an email with tracking as soon as your order ships. During launches, sales and holidays, processing can take a little longer. If it does, we'll say so on the site.
Shipping within the United States
| Method | Delivery after your order ships | Cost |
|---|---|---|
| Standard | 3–5 business days | $10, or free on orders $100+ |
| Express | 1–2 business days | $20 |
We currently ship within the United States only, to all 50 states. Delivery to Alaska, Hawaii, US territories and APO/FPO/DPO addresses may take longer.
Address accuracy
Please double-check your shipping address at checkout. We can't redirect a package once it has shipped. If a package comes back to us because the address was wrong or incomplete, we'll contact you to arrange reshipping at your cost.
Lost, late or stolen packages
If your tracking hasn't updated for 7 days, or it shows delivered but you can't find your package, email hello@coastalpalm.shop within 14 days of the expected delivery date and we'll work with the carrier to resolve it.