Frequently Asked Questions

Every order is packed by hand from South Carolina. Processing takes 1-2 business days, and standard shipping is 3-5 business days after that. You'll get a tracking email as soon as it ships.

Yes! Free standard shipping on all orders $150 and up. No code needed -- it applies automatically at checkout.

We start packing pretty quickly, but if you catch us in time we'll do our best. Email hello@coastalpalm.shop as soon as possible and we'll see what we can do.

30 days from delivery. Items must be unworn, unwashed, with tags still attached. Returns are issued as a full refund to your original payment method.

Absolutely! Email us at hello@coastalpalm.shop with your order number and we'll swap it out (subject to availability).

Items marked Final Sale on the product page can't be returned or exchanged. We always mark these clearly before you buy.

It's our virtual fitting room. Upload a photo of yourself and our AI shows you exactly how a piece will look on your body -- before you buy. No more guessing.

No. Your photo is processed in real-time and never stored on our servers. We take your privacy seriously -- your image is used only for the try-on and immediately discarded.

A full-body or head-to-knees photo works best. Stand facing the camera, use good lighting, and keep the background simple. Phone photos are perfect.

It's powered by advanced AI that understands how fabric drapes on different body types. It's not a Photoshop cutout -- it genuinely simulates how the garment fits. Most customers say it's surprisingly close to real life.

Most of our pieces run true to size with a relaxed, beachy fit. If you're between sizes, size down for fitted or stay true for breezier.

We currently carry XS through 2X in most styles. We're always working to expand our size range -- stay tuned.

South Carolina! Every order is packed with love right here at home.

Email us anytime at hello@coastalpalm.shop -- we get back to you within 24 hours. You can also DM us on Instagram.